policies

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The Skin Sanctuary reserves appointment times to ensure you have your desired date and time of treatment. Any appointment that needs to be cancelled or rescheduled must be done so at least 48 hours in advance of your scheduled appointment time. 

• Cancellations made with less than 48 hours notice will result in partial (50%) charge of the scheduled service.
• A no show/no call will result in full (100%) charge of service.
• Two or more no shows, will be blocked from future appointments.
• Three or more cancellations or reschedules can result in being blocked from future appointments. 

We ask that you please arrive on time for your appointment.

• Clients that arrive over 7 minutes late for service times of 60 minutes or less may need to reschedule and will result in partial (50%) charge of the scheduled service as a late cancellation.
• Clients that arrive late for service times of 90 minutes or more will result in the service time being reduced and will end and the scheduled time as we will need to keep the schedule running on time for all clients.

• No additional guests are allowed in the treatment room. This includes friends, family, and children. The wellness center does have seating areas available as well and the GoodWay Vegan Cafe for adults and adolescents 14 or older to enjoy.  
• No pets other than a documented service animal are permitted.

• If you’re feeling sick, as a precaution, please reschedule your appointment for the safety and well-being of others.